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rugrag.com Verified Oriental Rug and Persian Carpet sellers must agree
with the following:
Requirements for Verified Sellers*
1. All photographs representing any given item(s) should be images
of the actual carpet the end user will receive. Using "stock
photographs," or the same image for multiple items is not acceptable
without a clear notation of such.
2. Proper item Terminology and Representation: e.g. calling an Indo Sarouk a
"Persian Rug" or "Sarouk Rug" is not proper attribution or
representation. Such items should be noted as "Persian Design,"
"indo-Sarouk," "Persian Inspired" or "Interpretation
of a Sarouk." Additionally, country of origin must be clearly stated in the item description.
3. shipping & Handling fees should be "Industry & item
appropriate." Posting unjustifiably high shipping /
handling fees is neither appropriate nor transparent.
Shipping and handling should be reasonable and fair based on a formulas similar
to the following: Shipping cost to furthest State within the Continental USA +
handling / packing fee not exceeding 30% of projected shipping cost.
Insurance at carrier cost + 10% maximum.
4. Proper Retail Value Representation. There is a big
difference between a Suggested
Retail Price, and a grossly inflated Retail Price. Highly inflated
"Suggested Retail Values" can severely skew a buyer’s ability to make
an informed purchasing decision, and also says a great deal about a seller's prerogative.
For details on what we consider fair “Retail Prices,” e-mail us directly with
proof of ownership of a Rug Store and we will clarify with details.
5. The Rug Rag Verification Service is a privilege, not a right.
Each rug Verified by Rug Rag goes through a panel review by our expert
staff. We reserve the right to clearly state discrepancies in item
descriptions. The goal of Rug Rag Verifications is to reinforce consumer
confidence and reputable seller practices. If a seller wishes to have our comment / notation in proportion to a “Fair Retail Market Value," such valuedetermination is at our sole discretion. Remember when listing: It is better to accurately describe an item and have it correlate with our assessment than to have a consumer submit it for verification and not be in congruence with statements in your description.
6. No "fishing." For many items sold on ebay,
less reputable sellers use deceptive tactics we call "Fishing": This
is when an unrealistically high "buy it now" price is
assigned to an item, with the option to submit a "best offer."
This is a deceiving practice we frown upon.
7. Clearly noted materials. State foundation and pile
fibers clearly. If a rug with "silk" has not been burn tested
or there is doubt to the authenticity of material, it should be noted that the
"item has not been tested." Mercerized Cotton/viscose, treated
wool, rayon and other artificial silk materials have a very distinct way of
reacting to a "burn test." Passing an artificial (art. or faux)
silk carpet as a "Silk Carpet" is deceptive and dishonest.
8. No More than Double Attribution + Design Name.
rugrag.com frowns upon "Keyword Hounds." A rug which is
improperly advertised with several or more name attributions which are not
relevant to the rug at hand does a disservice to the industry, and dilutes the
reputation of sellers. e.g. Titling a pakistani peshawar with a Sultanabad
Design a “Peshawar,
chobi, Heriz, mashad, kashan, Herati, Sultanabad” would be improper. However, a pakistani Peshawar with Sultanabad
design Design may be called “Peshawar Chobi with Sultanabad Design.”
9. Excellent Communication. In providing Verifications, there
may be additional information we need to confirm with sellers. We expect
full cooperation and responsive communication is a must in the event we must
contact seller. We require sellers provide vital relevant information such as origin, design, type of wash, if
any, and accurate age attribution.
10. Clearly stated / noted condition.
For used items, vague
terminology such as “Excellent Condition for its age” is not acceptable. Details on pile height, post production
alterations and any other relevant information to evaluating condition of a rug
is integral. Suggested terms for describing
wear to used rugs: Threadbare, knot heads, corduroy, foundation etc. Terms for repairs: Darning, patch, re-weave,
shortened, chalked, painted. Using
accurate condition descriptions will increase customer satisfaction and clearly
identify important points for buyers to consider and differentiate you from
less honest sellers.
11. Age for Rugs and Carpets. New 0-49 years of age, Semi Antique is 50-99. Antique 100+ years of age (Read more). All items submitted and listed must have clear and accurate age attribution which may or may not be verified. If we believe the age of an item does not seem item appropriate, discrepancies will be noted or further communication will be required.
12. RugRag.com may inspect my showroom. At any given
time, Rug Rag representatives may physically spot check and inspect items at
your showroom either as a mystery shopper or as an identified representative to
confirm information provided to the public about items offered for online sale
with Rug Rag verification.
Aside from the benefits of verification, RugRag.com offers many free seller
benefits including increased traffic, exposure and buyer confidence. Our
service provides added value to the seller’s sale items provided the seller
maintains a reputable and responsible sales ethic. Rug Rag reserves the right to refuse to verify
any rug for any or no reason. RugRag reserves the right to refuse or
terminate its services with or without notice and for any or no reason
whatsoever.
Suggested Recommendations for higher
ranking verified sellers:
1. Minimum photograph representation: See 4 Basic Photos to Verify Authenticity.
2. Fair and Reasonable Return Policy: We understand some items may be
liquidation goods with abnormally low prices. We highly recommend each
seller carefully consider their return policy to allow for exchanges, credits
and refunds with low restocking fees.
*The process of Verifying oriental rugs online is new concept which is a
work in process. While the above conditions are our requirements to work
with sellers, we understand mass listings of items take time to adjust.
We expect every listing made going forward from the time of becoming a
RugRag.com affiliate will be properly listed. However, in such instances
where adjustments need to be made to previous listings, RugRag.com offers a 90
day window with incremental check points to see to it that sellers are making
necessary changes.
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